Bilingual Customer Support Center Specialist

Greater Lawrence Family Health Center, Inc.; Methuen (MA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Tuition reimbursement

Job summary

Greater Lawrence Family Health Center, Inc. is hiring a bilingual Customer Support Center Representative to handle calls, schedule appointments, and update patient records.

This role emphasizes high-quality patient service in a fast-paced, multi-site nonprofit setting. Qualifications include bilingual English/Spanish, a high school diploma or GED, computer knowledge, and strong communication and customer service skills.

Qualifications

• Bilingual, Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.
• Excellent communication skills.
• Excellent customer service skills.

Responsibilities

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Assists with on-boarding, training, quality assurance and employee engagement.

Skills

Bilingual English/Spanish

Excellent communication skills

Excellent customer service

Computer knowledge

Education

High School diploma or GED

Job description

Greater Lawrence Family Health Center, Inc. is hiring a bilingual Customer Support Center Representative to handle calls, schedule appointments, and update patient records.

This role emphasizes high-quality patient service in a fast-paced, multi-site nonprofit setting. Qualifications include bilingual English/Spanish, a high school diploma or GED, computer knowledge, and strong communication and customer service skills.