Bilingual Patient Access Specialist

Lawrence Partnership; Lawrence, Northern (MA, KY); Hybrid; USD 24,000 - 28,000; Part time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits package

Growth opportunities

Job summary

Greater Lawrence Family Health Center (GLFHC) in Lawrence, MA is seeking a bilingual Patient Service Representative to support patients through registration, insurance verification, and financial counseling.

The role emphasizes strong communication, confidentiality, and teamwork, with part-time hours, evening and weekend coverage. Training and a friendly work environment are emphasized, with generous benefits and tuition reimbursement.

Qualifications

• Bilingual; Spanish and English.
• High School diploma or GED certificate.
• Training in a Medical or Administrative field.
• Excellent communication skills.
• Ability to work flexible hours, evenings, and weekend coverage.

Responsibilities

• Perform patient registration for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answer all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Education

High School diploma or GED

Job description

Greater Lawrence Family Health Center (GLFHC) in Lawrence, MA is seeking a bilingual Patient Service Representative to support patients through registration, insurance verification, and financial counseling.

The role emphasizes strong communication, confidentiality, and teamwork, with part-time hours, evening and weekend coverage. Training and a friendly work environment are emphasized, with generous benefits and tuition reimbursement.