Customer Support Representative (Part Time)

Lawrence Partnership; Northern (KY); Hybrid; USD 24,000 - 27,000; Part time

Benefits offered by this job

Tuition reimbursement

Job summary

Greater Lawrence Family Health Center is seeking a part-time Customer Support Center Representative to deliver courteous, bilingual service to patients. You will answer calls, route inquiries, schedule appointments, and ensure demographic data is up to date across sites.

The role supports care coordination and onboarding while upholding patient privacy and quality standards. Qualified candidates are bilingual (English/Spanish), possess a high school diploma or GED, and have basic computer

Qualifications

• Bilingual in Spanish and English required.
• High School diploma or GED required.
• Computer knowledge required.

Responsibilities

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Assists with onboarding, training, quality assurance and employee engagement.

Skills

Bilingual Spanish/English

Computer knowledge

Education

High School diploma or GED

Job description

Customer Support Representative (Part Time)

Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Assists with on-boarding, training, quality assurance and employee engagement.

Qualifications

• Bilingual, Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.

Locations

Showing 1 location

• Pay or shift range: $17.75 USD to $19.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement

Equal Opportunity Employer
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