Bilingual Patient Support Specialist (English/Spanish)

Greater Lawrence Family Health Center, Inc.; Methuen (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefit package

Growth opportunities

Tuition reimbursement

Job summary

Greater Lawrence Family Health Center, Inc. is seeking a bilingual Customer Support Center Representative in Massachusetts to handle calls professionally and promote patient satisfaction.

You will direct calls to the appropriate departments and schedule appointments with attention to date, time, location, and clinician, while keeping demographics current and communicating necessary care changes. The role may involve support for onboarding, training, quality assurance, and employee engagement

Qualifications

• Bilingual, Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.
• Excellent communication skills.
• Excellent customer service skills.

Responsibilities

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Assists with on-boarding, training, quality assurance and employee engagement.

Skills

Bilingual English/Spanish

Excellent communication skills

Excellent customer service skills

Computer knowledge

Education

High School diploma or GED

Job description

Greater Lawrence Family Health Center, Inc. is seeking a bilingual Customer Support Center Representative in Massachusetts to handle calls professionally and promote patient satisfaction.

You will direct calls to the appropriate departments and schedule appointments with attention to date, time, location, and clinician, while keeping demographics current and communicating necessary care changes. The role may involve support for onboarding, training, quality assurance, and employee engagement