Bilingual Customer Support & Billing Specialist (Remote)

Super Dispatch, Inc.; Northern (KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Great Culture

Health Insurance

401K with match

Remote-first culture

Wellness stipend

Generous time off

Great gear

Job summary

Super Dispatch, Inc. is seeking a Customer Support Specialist (Bilingual/Spanish) to support a diverse user base of carriers, drivers, shippers, and brokers. You will handle inquiries across email, chat, and phone while addressing billing issues and assisting with SuperPay.

The role requires technical empathy, problem solving, and a customer-first attitude. Weekend and late/evening shifts are part of the schedule in a fast-paced, collaborative team environment.

Qualifications

• 2–4 years of experience in customer support, preferably in a SaaS or technical environment.
• Spanish language proficiency required.
• Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar).
• Familiarity with software troubleshooting practices and customer success strategies.
• Ability to manage complex inquiries and resolve escalated issues effectively.
• Proactive mindset with strong organizational skills and attention to detail.
• Experience with CRM tools (Salesforce) or ticketing systems (Zendesk) is a plus.
• Willingness and availability to work weekend shifts (Saturday or Sunday) as part of the regular schedule.
• Willingness to work late/evening shift hours, with coverage through 7:00pm as part of the regular schedule.

Responsibilities

• Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for carriers, drivers, shippers, and brokers.
• Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment-related inquiries.
• Assist users with the SuperPay solution, addressing payment processing issues and setup guidance.
• Identify, diagnose, and resolve technical and operational challenges, escalating complex issues when necessary.
• Educate users on platform features and best practices to enhance their experience and efficiency.
• Collect user feedback to inform product improvements and document recurring issues for internal review.
• Contribute to knowledge base articles, user guides, and troubleshooting resources.
• Partner with internal teams to ensure seamless issue resolution and a customer-first approach

Skills

Bilingual Spanish

Customer support experience

Strong communication

SaaS familiarity

CRM tools

Tools

Salesforce

Zendesk

Job description

Super Dispatch, Inc. is seeking a Customer Support Specialist (Bilingual/Spanish) to support a diverse user base of carriers, drivers, shippers, and brokers. You will handle inquiries across email, chat, and phone while addressing billing issues and assisting with SuperPay.

The role requires technical empathy, problem solving, and a customer-first attitude. Weekend and late/evening shifts are part of the schedule in a fast-paced, collaborative team environment.