Fleet Billing & Analytics Specialist

MSX International; Allen Park (MI); On-site; USD 54,000 - 78,000; Full time

Job summary

MSX International is seeking a Program Support Analyst to join the Fleet Care division, handling billing, accounts receivable inquiries, and maintaining customer account records. The role emphasizes exceptional service and data-driven analysis.

You will work with customers, dealers, and cross-functional teams to ensure accurate invoicing, timely responses, and reporting. Proficiency in Excel and strong communication are essential to drive process improvements.

Qualifications

• Associate degree or higher in accounting, finance, business administration or related field.
• Experience in customer service and program support.
• Strong analytical and problem-solving skills with ability to interpret data and identify trends.
• Ability to multitask and meet deadlines.

Responsibilities

• Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner.
• Accurately and correctly identify the appropriate course of action for customer requests.
• Conduct root cause analysis on recurring customer or account issues and recommend solutions.
• Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations.
• Partner with cross-functional teams to support program reporting and analytical needs.
• Communicate via phone and/or email with customers consistently (written & verbal).
• Receive inbound and place outbound calls to customers and dealers.
• Respond to and document all communication (internal and external customers, phone calls, emails).
• Create and distribute customer invoices by request.
• Assist in system vehicle inventory management.
• Retain and file business documents.
• Cross-train in other functions and processes within the Department.

Skills

Excel

Analytical skills

Communication skills

Multitasking

Attention to detail

Education

Associate degree or higher preferably in Accounting, Finance, Business Administration

Job description

MSX International is seeking a Program Support Analyst to join the Fleet Care division, handling billing, accounts receivable inquiries, and maintaining customer account records. The role emphasizes exceptional service and data-driven analysis.

You will work with customers, dealers, and cross-functional teams to ensure accurate invoicing, timely responses, and reporting. Proficiency in Excel and strong communication are essential to drive process improvements.