Bilingual Customer Success Manager (EN/ES) — Robotics

Path Robotics; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Daily free lunch

Flexible PTO

Comprehensive medical, dental, and vision coverage

12–14 weeks fully paid parental leave

401(k) retirement plan

Generous employee referral bonuses

Job summary

A leading robotics company is seeking a bilingual Customer Success Manager to support multiple customers across North America. You will own the customer experience post-signature, ensuring effective use of robotic systems. The ideal candidate is fluent in English and Spanish, has experience conveying technical information, and thrives in a dynamic startup environment. The role also includes travel up to 30%.

Qualifications

• Fluent in both English and Spanish (written and spoken).
• Willing to travel up to 30% to customer sites.
• Capable of communicating technical concepts to non-technical audiences.

Responsibilities

• Serve as the primary point person for multiple customers across North America.
• Own the customer post-signature experience through ongoing support.
• Act as the voice of the customer among product and engineering.

Skills

Fluency in English and Spanish

Experience communicating technical subjects

Negotiation skills with executive stakeholders

Customer obsession

Attention to detail

Ability to thrive in a fast-paced environment

Passion for collaboration

Job description

A leading robotics company is seeking a bilingual Customer Success Manager to support multiple customers across North America. You will own the customer experience post-signature, ensuring effective use of robotic systems. The ideal candidate is fluent in English and Spanish, has experience conveying technical information, and thrives in a dynamic startup environment. The role also includes travel up to 30%.