Customer Success Manager- bilingual (English/Spanish)

Path Robotics; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Daily free lunch

Flexible PTO

Comprehensive medical, dental, and vision coverage

12–14 weeks fully paid parental leave

401(k) retirement plan

Generous employee referral bonuses

Job summary

A leading robotics company is seeking a bilingual Customer Success Manager to support multiple customers across North America. You will own the customer experience post-signature, ensuring effective use of robotic systems. The ideal candidate is fluent in English and Spanish, has experience conveying technical information, and thrives in a dynamic startup environment. The role also includes travel up to 30%.

Qualifications

• Fluent in both English and Spanish (written and spoken).
• Willing to travel up to 30% to customer sites.
• Capable of communicating technical concepts to non-technical audiences.

Responsibilities

• Serve as the primary point person for multiple customers across North America.
• Own the customer post-signature experience through ongoing support.
• Act as the voice of the customer among product and engineering.

Skills

Fluency in English and Spanish

Experience communicating technical subjects

Negotiation skills with executive stakeholders

Customer obsession

Attention to detail

Ability to thrive in a fast-paced environment

Passion for collaboration

Job description

Customer Success Manager – Bilingual (English/Spanish)

At Path Robotics, we’re building the future of embodied intelligence. Our AI‑driven systems enable robots to adapt, learn, and perform in the real world, closing the skilled labor gap and transforming industries. We combine perception, reasoning, and control to deliver field‑ready AI that is risk‑aware, reliable, and continuously improving through real‑world use.

What You’ll Do

• Serve as the primary point person for multiple customers across North America.
• Own the customer post‑signature experience through ongoing support, coordinating with the internal deployments team.
• Act as the voice of the customer among product, engineering, and sales to ensure alignment.
• Coordinate ongoing customer touchpoints to align production planning with our robotic systems’ capabilities.
• Ensure customer utilization of our robotic systems for all accounts.

Who You Are

• Fluent in both English and Spanish (written and spoken), able to communicate technical and business concepts effectively.
• Will travel as needed (up to 30%) to customer sites to build relationships and understand operations.
• Has experience communicating technical subjects to non‑technical audiences.
• Capable of negotiating with stakeholders at executive leadership levels.
• Customer‑obsessed and cares deeply about delivering value.
• Excited to grow a book of business with modern monetization strategies.
• Detail‑oriented, thriving in a fast‑paced, adaptable environment.
• Thrives in a venture‑backed startup where work has immediate impact.
• Passionate about collaboration and shared success.

Why You’ll Love It Here

• Daily free lunch.
• Flexible PTO.
• Comprehensive medical, dental, and vision coverage.
• 12–14 weeks fully paid parental leave.
• 401(k) retirement plan via Empower.
• Generous employee referral bonuses.

About Path Robotics

We encourage unique thinking, value diverse backgrounds, and create an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employment Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Function: Other
• Industry: Automation, Machinery, Manufacturing