Bilingual Customer Success Associate (French/English)

odoo; Brisbane (CA); Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

Employee Assistance Program

Job summary

Odoo seeks a Customer Success Associate to support a portfolio of customers in a hybrid Brisbane, CA setting. You will resolve inquiries, foster satisfaction, and drive adoption of Odoo’s ERP suite. You’ll learn our software, share resources, and collaborate with internal teams to improve workflows.

The role emphasizes reactive support, efficient task management, and a solution-oriented mindset in a fast-paced environment with a focus on customer outcomes.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and French (professional or native/bilingual reading, writing, and speaking).
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to elevate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Skills

Fluent English

Fluent French

Strong communication

Excellent organization

Customer support mindset

Education

Bachelor’s degree or equivalent

Tools

G-Suite

Job description

Odoo seeks a Customer Success Associate to support a portfolio of customers in a hybrid Brisbane, CA setting. You will resolve inquiries, foster satisfaction, and drive adoption of Odoo’s ERP suite. You’ll learn our software, share resources, and collaborate with internal teams to improve workflows.

The role emphasizes reactive support, efficient task management, and a solution-oriented mindset in a fast-paced environment with a focus on customer outcomes.