Customer Care Associate, French

Odoo; California; Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

401K Matching

Commuter Benefits

PTO

Sick days

Holidays

Job summary

Odoo is hiring a Customer Success Associate to support a portfolio of customers with reactive inquiries, document workflows, and collaboration with internal teams. Training on Odoo’s ERP suite will be provided, including modules from accounting to CRM.

The role emphasizes efficiency, fast-paced resolution, and quality customer experience. The position is hybrid (3 days onsite, 2 days remote) in Brisbane, CA, with a focus on developing product expertise and promoting user adoption across English

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and French (professional or native/bilingual).
• Exceptional organizational skills and dependability in fast-paced environments.
• Strong verbal and written communication skills with a solution-oriented mindset.
• Basic proficiency with G-Suite applications and customer support tools.

Responsibilities

• Manage a portfolio of 1,400–1,600 accounts with efficient, consistent support.
• Serve as primary contact for customer inquiries with reactive support focus.
• Handle administrative customer requests with speed and accuracy.
• Provide clear guidance to maximize product experience.
• Maintain excellent communication and customer satisfaction throughout interactions.
• Meet performance metrics related to work ethic and task resolution.
• Use tools to manage tasks in a fast-paced environment.
• Collaborate with internal teams for complex cases.
• Develop in-depth expertise in Odoo software.
• Distribute educational materials and resources for self-service options.
• Document insights to improve internal workflows.

Skills

English French fluency

Organizational skills

Verbal and written communication

G-Suite proficiency

Customer support tools familiarity

Education

Bachelor’s degree preferred or equivalent

Tools

G-Suite

Job description

Build and maintain relationships withmultiplecustomers! We’ll train you on Odoo’s diverse applications, and you’ll use your business understanding to drive adoption and expand your client base.

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system.Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth.

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to elevate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Must Have

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Fluency in English and French(professional or native/bilingual: reading, writing, and speaking)
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

• Experience in customer support, account management, or related fields.
• Interest in software products and willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency in resolving repetitive tasks.

How does it work in Sales?

Our Sales Department is divided into two parts: Direct & Indirect Sales.

In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).

Sales-minded? Discover our jobs:

• Account Executives
• Account Managers
• Customer Success Managers
• Key Account Managers

What's great in the job?

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is$63,000-$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records .