Bilingual Customer Specialist - Spanish/English | Hybrid

Maximus, Inc.; San Antonio (TX); Ibrido; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Maximus in San Antonio, TX is hiring Bilingual Customer Service Specialists (Spanish & English) to support the Health Texas project. You will handle inquiries by phone, IVR, and web portals, with paid training and a $1.00 per hour increase after training.

This full-time hybrid role starts onsite for training, then offers work-from-home options while meeting QA, productivity, and service standards. Training completion benefits and comprehensive coverage are part of Maximus' commitment to employee

Competenze

• Fluent in English and Spanish; bilingual required.
• High school diploma or GED with 0–6 months experience.
• Able to multi-task, problem-solve, and manage high-volume calls.
• Proficient typing and organizational skills.
• Available for full-time hybrid schedule in San Antonio, TX.

Mansioni

• Answer inquiries via telephone, IVR, web chat, or other channels.
• Provide accurate information about programs and services.
• Document interactions and transactions in systems.
• Navigate multiple computer systems and perform data entry.
• Coordinate fulfillment of materials via mail, email, or electronic delivery.
• Escalate complex issues to appropriate staff.
• Support translation for non-English customers.
• Meet QA and productivity metrics.

Conoscenze

Bilingual Spanish/English

Customer service

Typing

Teams

Call handling

Formazione

High school diploma or GED

Descrizione del lavoro

Maximus in San Antonio, TX is hiring Bilingual Customer Service Specialists (Spanish & English) to support the Health Texas project. You will handle inquiries by phone, IVR, and web portals, with paid training and a $1.00 per hour increase after training.

This full-time hybrid role starts onsite for training, then offers work-from-home options while meeting QA, productivity, and service standards. Training completion benefits and comprehensive coverage are part of Maximus' commitment to employee