Hybrid Bilingual Customer Service Rep (Spanish/English)

Maximus; United States; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health insurance

401K with company match

Paid time off

Wellness program

Tuition reimbursement

Job summary

Maximus is hiring Bilingual Customer Service Representatives (Spanish & English) to support our Health Texas project, handling customer care and benefit enrollment via telephone, IVR and web portals with paid training provided. This is a full-time hybrid role; training occurs on-site for the first week, then the option to work from home, with occasional on-site reporting in Edinburg, TX as required.

Candidates must be fluent in English and Spanish, have a high school diploma or GED, and be

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish (spoken).

Responsibilities

• Answer inquiries via phone, IVR, web chat, or other channels.
• Provide accurate information about programs and services to consumers and enrollees.
• Document and track interactions in relevant systems.
• Assist with materials delivery and referrals as needed.
• Meet QA and productivity metrics.

Skills

Bilingual (Spanish & English)

Customer service

Typing

Teams proficiency

Problem-solving

Education

High school diploma or GED

Tools

Windows

Job description

Maximus is hiring Bilingual Customer Service Representatives (Spanish & English) to support our Health Texas project, handling customer care and benefit enrollment via telephone, IVR and web portals with paid training provided. This is a full-time hybrid role; training occurs on-site for the first week, then the option to work from home, with occasional on-site reporting in Edinburg, TX as required.

Candidates must be fluent in English and Spanish, have a high school diploma or GED, and be