Customer Service Team Lead — Elevate Support & Lead (Kenosha)

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance + 401(k) with 6%match

Bonus programs

Paid holidays & PTO

Tuition assistance

On-site cafe

On-site fitness center

Modern facilities

Job summary

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach and empower representatives to deliver fast, friendly, customer-focused service. The role emphasizes training, policy updates, and performance feedback to ensure top-tier interactions, on-site operations, and strong team results.

Applicants should have 3+ years in customer service and 2+ years in a supervisory role, with a HS diploma or equivalent (Bachelor’s preferred). Benefits start day one and growth is emphasized.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Coaching

Communication

Education

High School diploma

Bachelor's degree preferred

Job description

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach and empower representatives to deliver fast, friendly, customer-focused service. The role emphasizes training, policy updates, and performance feedback to ensure top-tier interactions, on-site operations, and strong team results.

Applicants should have 3+ years in customer service and 2+ years in a supervisory role, with a HS diploma or equivalent (Bachelor’s preferred). Benefits start day one and growth is emphasized.