Bilingual Customer Service Specialist (Spanish/English)

Sherwin-Williams; South Portland (ME); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

World-class benefits

Résumé du poste

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers in South Portland, ME. You will determine customer needs, answer product questions, and recommend solutions while maintaining high store standards.

You will resolve customer concerns, process transactions, and support sales goals. The role requires strong communication, bilingual abilities, and physical ability to lift inventory as needed, with opportunities to grow within a nationwide paint leader.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends as needed.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and pricing formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Connaissances

Customer service

Sales

Communication

Spanish

English

Cash handling

Delivery coordination

Formation

High School diploma or GED

Outils

POS systems

Inventory software

Cash register

Description du poste

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers in South Portland, ME. You will determine customer needs, answer product questions, and recommend solutions while maintaining high store standards.

You will resolve customer concerns, process transactions, and support sales goals. The role requires strong communication, bilingual abilities, and physical ability to lift inventory as needed, with opportunities to grow within a nationwide paint leader.