Bilingual Customer Service Specialist (Spanish/English)

Regional Finance (Regional Management Corp.); Plano (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Regional Finance is seeking a Customer Service Representative in Plano, TX to assist external customers and Regional employees, respond to inquiries, and guide customers through resolution. The role requires handling calls, emails, and other communications while maintaining product knowledge.

You will work in a fast-paced environment, manage multiple tasks, and strive to meet deadlines with accuracy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Must pass drug, criminal, and credit background checks.
• Proficient in Microsoft Office.
• Prior customer service experience.
• Outgoing with excellent communication skills (oral and written).
• Ability to multi-task and meet deadlines.
• Bilingual in Spanish and English.

Responsibilities

• Provide exceptional support for external customers and Regional employees – with a primary focus on external customers.
• Build and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfaction.
• Maintain an up-to-date knowledge of company products and services to effectively respond to client inquiries.
• Respond to customer inquiries via phone, email, and other digital channels and guide resolution.
• Escalate complex issues to appropriate regional departments or branches when needed.
• Keep records of customer interactions and transactions; perform timely follow-ups.

Skills

Customer service experience

Communication skills

Multitasking

Deadline management

Data entry

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Regional Finance is seeking a Customer Service Representative in Plano, TX to assist external customers and Regional employees, respond to inquiries, and guide customers through resolution. The role requires handling calls, emails, and other communications while maintaining product knowledge.

You will work in a fast-paced environment, manage multiple tasks, and strive to meet deadlines with accuracy and professionalism.