Bilingual Customer Service Specialist - Spanish/English

Pilotcat; Mobile (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

401k

Flex spending account

Job summary

A leading insurance support company in Mobile, AL is hiring a Bilingual (Spanish/English) Customer Service Representative. This role involves handling inbound calls, managing claims processes, and providing excellent customer service during catastrophic events. Candidates must be bilingual, possess strong data entry skills, and have a customer service background. The position offers competitive wages, a 401k plan, and other benefits in a supportive team environment.

Qualifications

• Must be bilingual in Spanish and English.
• Strong computer skills are essential.
• Customer service experience is preferred.

Responsibilities

• Receive inbound calls for first notice of loss.
• Make initial contact and follow-up calls.
• Track claims process and ensure compliance.
• Research prior losses as necessary.
• Notify and update agents.

Skills

Bilingual proficiency in Spanish and English

Strong data entry and computer skills

Excellent communication and problem-solving abilities

Customer service or call center experience

Tools

Word

Excel

Job description

A leading insurance support company in Mobile, AL is hiring a Bilingual (Spanish/English) Customer Service Representative. This role involves handling inbound calls, managing claims processes, and providing excellent customer service during catastrophic events. Candidates must be bilingual, possess strong data entry skills, and have a customer service background. The position offers competitive wages, a 401k plan, and other benefits in a supportive team environment.