Bilingual (Spanish/English) Customer Service Representative – Mobile, AL

Pilot Catastrophe Services Inc; Mobile (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

401k

Flex spending account

Job summary

A leading insurance support company in Mobile, AL is hiring a Bilingual (Spanish/English) Customer Service Representative. This role involves handling inbound calls, managing claims processes, and providing excellent customer service during catastrophic events. Candidates must be bilingual, possess strong data entry skills, and have a customer service background. The position offers competitive wages, a 401k plan, and other benefits in a supportive team environment.

Qualifications

• Must be bilingual in Spanish and English.
• Strong computer skills are essential.
• Customer service experience is preferred.

Responsibilities

• Receive inbound calls for first notice of loss.
• Make initial contact and follow-up calls.
• Track claims process and ensure compliance.
• Research prior losses as necessary.
• Notify and update agents.

Skills

Bilingual proficiency in Spanish and English

Strong data entry and computer skills

Excellent communication and problem-solving abilities

Customer service or call center experience

Tools

Word

Excel

Job description

Bilingual (Spanish/English) Customer Service Representative – Mobile, AL

We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.

CMS provides competitive wages and 401k, along with access to a Flex spending account.

As a member of the CMS team, you may provide a variety of services, including:

• Receiving first notice of loss inbound calls
• Making initial contact calls and follow-up calls to Insureds
• Tracking claims process and compliance
• Researching prior losses
• Notifying and updating agents
• Monitoring faxes and e-faxes for proper distribution
• System and software in-house training
• Performing accurate data entry

Do you have the skills and knowledge we need?

• Bilingual proficiency in Spanish and English (required)
• Strong data entry and computer skills
• Proficiency in Word and Excel
• Excellent communication and problem-solving abilities
• Communication skills
• Customer service or call center experience
• Ability to manage multiple phone lines

Optional (But Desirable) Skills:

• Experience with database applications
• Knowledge of estimating software
• Multi-lingual proficiency beyond Spanish/English

If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.

Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.

Please note some criminal offenses may be a disqualifier for employment.