Bilingual Insurance Support Specialist – Customer Care

Rick Buckner - State Farm Insurance Agent; Albuquerque (NM); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Opportunity for advancement

Company parties

Flexible schedule

Free food & snacks

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

Training & development

Job summary

An insurance agency in Albuquerque is seeking a Customer Service Representative to enhance customer experiences with a focus on detail and empathy. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates will have strong communication skills and be bilingual in Spanish and English. The position offers a competitive salary between $40,000 and $58,000 per year, along with a signing bonus and various development opportunities.

Qualifications

• Previous customer service/sales experience preferred.
• Bilingual Spanish/English required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish/English

Job description

An insurance agency in Albuquerque is seeking a Customer Service Representative to enhance customer experiences with a focus on detail and empathy. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates will have strong communication skills and be bilingual in Spanish and English. The position offers a competitive salary between $40,000 and $58,000 per year, along with a signing bonus and various development opportunities.