Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Wheaton (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to enhance client satisfaction and drive sales. In this dynamic role, you will engage with customers both in-store and over the phone, identifying their needs and recommending tailored solutions. Your ability to build trust-based relationships will be key to achieving sales goals and maintaining high store standards. With a focus on continuous improvement, you will also contribute to inventory management and store presentation. If you are passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Health benefits including medical, dental, and vision coverage

Flexible Spending Accounts (FSAs)

Disability coverage

Retirement and savings benefits

Generous time off including personal leave, parental leave, and vacation

Qualifications

• Proficient in English and Spanish, with strong customer service skills.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by identifying needs.
• Maintain accurate work order files and achieve sales goals consistently.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Problem Solving

Education

High School diploma or GED

Job description

Customer Service Specialist Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, staying updated on product features, and maintaining high store standards. The role involves achieving excellent customer service while meeting sales goals.

The selected individual will work at Store #3302 located at 11194 Veirs Mill Road, Wheaton, MD 20902, and Store #5292 at 9104 Baltimore Ave, College Park, MD 20740, with possible assignments at nearby stores within a 10-mile radius in Montgomery County, MD.

Benefits

• Health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage, retirement, and savings benefits
• Generous time off including personal leave, parental leave, medical leave, vacation, and holidays

Job Responsibilities

• Provide high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and recommending products and services
• Build trust-based relationships with customers
• Process sales transactions accurately following company policies
• Achieve sales goals consistently
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment and assist with deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest improvements to sales processes

Minimum Qualifications

• Be at least 18 years old
• Legally authorized to work without sponsorship
• Proficient in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally, with or without accommodations
• Willing to work flexible hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in retail, delivery, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment