Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Germantown (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to enhance client satisfaction through exceptional service. This role involves engaging with customers, addressing their needs, and providing tailored solutions while maintaining product quality and visual standards. The ideal candidate will thrive in a dynamic environment, meet sales targets, and contribute to a positive shopping experience. If you are passionate about customer service and eager to be part of a supportive team, this opportunity is perfect for you.

Benefits

Health benefits (medical, dental, vision)

Flexible Spending Accounts (FSAs)

Generous time-off package

Paid parental leave

Disability coverage

Retirement benefits

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Experience in delivery, retail, or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Meet sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Product Knowledge

Education

High School Diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction. They must stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #3646, located at: 13220 Wisteria Dr Ste N3, Germantown, MD 20874, and may be required to work in surrounding stores within a 5-mile radius.

Benefits

• This position is eligible for health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement, and savings benefits.
• Additional benefits include a generous time-off package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

Work Environment and Background Checks

Job duties involve contact with customers, including minors; and access to cash, electronic equipment, personal information, store merchandise, and other valuable items. Access may be supervised or unsupervised. The Company requires a review of criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Must be legally authorized to work in the country of employment without sponsorship
• Must be able to read, write, comprehend, and communicate in English and Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products and services
• Build productive relationships with customers
• Process sales transactions accurately and according to policies
• Meet sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in deliveries as needed
• Maintain stocked and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales