Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to enhance customer satisfaction and drive sales. This role involves engaging with customers to identify their needs, providing tailored product recommendations, and ensuring a seamless shopping experience. The ideal candidate will thrive in a dynamic environment, meet sales goals, and maintain high standards of store presentation. With a focus on teamwork, this position offers a variety of benefits, including health coverage and generous time-off packages, making it an excellent opportunity for those passionate about customer service and retail excellence.

Benefits

Health benefits (medical, dental, vision)

Flexible Spending Accounts (FSAs)

Disability coverage

Retirement benefits

Generous time-off package

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by identifying needs.
• Maintain cleanliness and stock levels in assigned areas.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Problem Solving

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Store associates are also expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The selected individual will work at Store #723924, located at 1201 Franklin St NE, Washington, DC 20017-2404, and may also work at surrounding stores within a 5-mile radius.

This position offers eligibility for health benefits such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement benefits, and more. Additional benefits include a generous time-off package, including personal leave, paid parental leave, medical leave, vacation, and holidays. For more information, visit http://www.myswbenefits.com/.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other valuables. Access may be supervised or unsupervised. The company conducts a criminal history review to protect its operations, reputation, and the safety of customers, staff, and vendors.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift up to 50 lbs frequently, 70 lbs on occasion
• Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust relationships with customers
• Process sales transactions accurately
• Meet sales goals monthly, quarterly, and annually
• Maintain work order files and formulas
• Retrieve products from sales floor or warehouse
• Mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain cleanliness and stock levels in assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest sales improvements