Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Wheaton (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to join their team. In this dynamic role, you will engage with both wholesale and retail customers, ensuring their needs are met while providing exceptional service. You will be responsible for processing transactions, maintaining store standards, and building strong relationships with clients. This position offers a range of benefits, including health coverage and generous leave policies, making it a great opportunity for those looking to grow in a supportive environment. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you.

Benefits

Health Benefits

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Vacation Days

Holidays

Qualifications

• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Experience in retail or customer service is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Process sales transactions accurately and maintain in-stock conditions.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Inventory Management

Education

High School Diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #3302, located at: 11194 Veirs Mill Road Wheaton MD 20902 and store 5292 located at 9104 Baltimore Ave, College Park, MD 20740 and may be expected to work at surrounding stores in Montgomery County MD in a 10 mile radius

• This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.
  

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Build productive trust relationships with wholesale and retail customers


• Process sales transactions accurately and consistent with policies and procedures


• Follow and achieve sales goals on a monthly, quarterly, and yearly basis


• Maintain precise work order files and formulas


• Pull appropriate products from the sales floor or warehouse


• Tint and mix products, as needed, to customer specifications


• Stock shelves and set up displays


• Clean store equipment


• Load/unload delivery trucks


• Assist in making deliveries, as needed


• Maintain in-stock and presentable condition assigned areas


• Remain knowledgeable on products offered and discuss available options


• Comply with inventory control procedures


• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must be able to read, write, comprehend, and communicate in English


• Must be able to read, write, comprehend, and communicate in Spanish


• Must have a valid, unrestricted Driver's License


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED


• Have at least one (1) year experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint related products


• Have previous work experience operating tinting and mixing equipment