Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Great Barrington (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Customer Service Specialists to enhance client satisfaction and drive sales. In this role, you will engage with customers, understand their needs, and recommend the right solutions while maintaining high visual standards in the store. Your responsibilities will include processing transactions, mixing products, and ensuring a pleasant shopping experience. Join a dynamic team where your contributions will directly impact customer satisfaction and store success. If you are passionate about customer service and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• Ability to lift/carry up to 50 lbs. frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Problem-Solving

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role may work at stores within a 50-mile radius of #721108, located at 346 Stockbridge Road, Great Barrington MA 01230.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years old
• Legally authorized to work in the country of employment without sponsorship
• Ability to read, write, understand, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodations
• Willingness to work all scheduled hours, including evenings and weekends, with or without accommodations

Preferred Qualifications:

• High School diploma or GED
• At least one year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products and services
• Build productive trust relationships with customers
• Process sales transactions accurately and according to policies
• Achieve sales goals monthly, quarterly, and yearly
• Maintain work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest sales improvement ideas