Bilingual Customer Service Specialist - Paid Weekly

HomeTown Services; Tulsa (OK); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life and AD&D Insurance

Long-Term Disability

Short-Term Disability

401(k) Retirement Plan

Supplemental Health Plans

PTO and Paid Holidays

Job summary

HomeTown Services in Tulsa, OK is seeking a Customer Service Representative. You will communicate with customers via calls, texts, emails, and chats to ensure top-level service.

Key duties include handling multiple communication channels, opening accounts, advising on products, processing payments, and maintaining accurate records. A high school diploma is preferred, and a strong customer-focused mindset is essential.

Qualifications

• Active listener with strong customer service skills.
• Excellent communication and presentation skills.
• Enthusiastic and positive.
• Ability to multi-task, prioritize and manage time effectively.

Responsibilities

• Handling Chats / Text Communication with Customers
• Multi-line phone operations
• Open and maintain customer accounts by recording account information accurately.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Inform customer of deals and promotions.
• Basic office functions such as emailing, faxing, filing, etc.
• Other duties as assigned.

Skills

Active listening

Customer service

Communication skills

Multi-tasking

Prioritization

Adaptability

Education

High school diploma or equivalent

Job description

HomeTown Services in Tulsa, OK is seeking a Customer Service Representative. You will communicate with customers via calls, texts, emails, and chats to ensure top-level service.

Key duties include handling multiple communication channels, opening accounts, advising on products, processing payments, and maintaining accurate records. A high school diploma is preferred, and a strong customer-focused mindset is essential.