Bilingual Customer Service Representative (Spanish)

VentureTech Solutions; Plantation (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Job summary

Consolidated Credit Solutions is seeking a Customer Service Representative to work in our in-office team in Florida. You will interact with clients and creditors via phone, chat, email, and portal communications to answer questions and provide practical solutions.

Join a fast-paced, multi-channel contact center focused on consumer credit and personal finance, with the opportunity to help clients reduce debt and improve financial health.

Qualifications

• High School diploma or equivalent.
• Strong people skills and able to communicate effectively.
• Knowledge and use of PC Systems and MS Office applications is a must.
• Ability to work independently.
• Self-motivated, willingness to constantly improve.
• Attention to detail and be able to multi-task and prioritize work on a daily basis.
• This position is in office.
• Clear communication skills in English is a must.
• Bilingual with Spanish is preferred.

Responsibilities

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.
• Paid Training

Skills

Strong people skills

Effective communication

Attention to detail

Multi-tasking

Independent worker

Self-motivated

Customer service

Bilingual: Spanish (preferred)

Education

High School diploma

Tools

MS Office

PC Systems

Job description

Position: Customer Service Representative

Schedule is Monday - Thursday 10am-6:30pm, Friday 8:30-5pm

Summary for Customer Service Representative

Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster. You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day.

Role Description for Customer Service Representative

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication, assisting them with their questions and providing solutions to any problems they may encounter.

What to Expect:

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.
• Paid Training

Minimum Requirements for Customer Service Representative

• High School diploma or equivalent
• Strong people skills and able to communicate effectively
• Knowledge and use of PC Systems and MS Office applications is a must
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• This position is in office
• Clear communication skills in English is a must
• Bilingual with Spanish is preferred.