Bilingual CSR: Help Clients Rebuild Finances Onsite

VentureTech Solutions; Plantation (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Job summary

Consolidated Credit Solutions is seeking a Customer Service Representative to work in our in-office team in Florida. You will interact with clients and creditors via phone, chat, email, and portal communications to answer questions and provide practical solutions.

Join a fast-paced, multi-channel contact center focused on consumer credit and personal finance, with the opportunity to help clients reduce debt and improve financial health.

Qualifications

• High School diploma or equivalent.
• Strong people skills and able to communicate effectively.
• Knowledge and use of PC Systems and MS Office applications is a must.
• Ability to work independently.
• Self-motivated, willingness to constantly improve.
• Attention to detail and be able to multi-task and prioritize work on a daily basis.
• This position is in office.
• Clear communication skills in English is a must.
• Bilingual with Spanish is preferred.

Responsibilities

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.
• Paid Training

Skills

Strong people skills

Effective communication

Attention to detail

Multi-tasking

Independent worker

Self-motivated

Customer service

Bilingual: Spanish (preferred)

Education

High School diploma

Tools

MS Office

PC Systems

Job description

Consolidated Credit Solutions is seeking a Customer Service Representative to work in our in-office team in Florida. You will interact with clients and creditors via phone, chat, email, and portal communications to answer questions and provide practical solutions.

Join a fast-paced, multi-channel contact center focused on consumer credit and personal finance, with the opportunity to help clients reduce debt and improve financial health.