Bilingual Customer Service Specialist (English/Spanish)

Uline; Gurnee (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned leader in shipping and packaging materials, is hiring a bilingual Customer Service Representative for its Kenosha, WI location. You will handle orders, answer questions about products, pricing and shipping, and build strong relationships with customers via phone, email and chat.

This on-site role offers comprehensive training, growth potential, and benefits. A high school diploma is required; English/Spanish bilingual proficiency is essential for daily customer interactions.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Bilingual (English/Spanish) with fluent verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Problem solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging materials, is hiring a bilingual Customer Service Representative for its Kenosha, WI location. You will handle orders, answer questions about products, pricing and shipping, and build strong relationships with customers via phone, email and chat.

This on-site role offers comprehensive training, growth potential, and benefits. A high school diploma is required; English/Spanish bilingual proficiency is essential for daily customer interactions.