Bilingual Customer Service Specialist

Sherwin Williams; Woodbridge (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will engage customers in-store and by phone, and provide expert product guidance on paints and coatings.

You will process sales and returns, resolve service issues in English and Spanish, and collaborate with sales associates on store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual English/Spanish required.
• Customer service experience preferred.
• In-store and phone engagement experience.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in English and Spanish.
• Collaborate with sales associates on store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.