Bilingual Customer Service Specialist

Sherwin Williams; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. In-store and by phone you will engage customers, provide expert guidance on paints and coatings, and help process sales and returns.

Fluency in English and Spanish is required to resolve issues and build strong relationships with customers and sales associates, contributing to store operations, inventory checks, and merchandising support in a diverse, collaborative environment.

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.