Bilingual Customer Service Specialist

Sherwin Williams; Nitro (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams seeks a bilingual Customer Service Specialist to support our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing product knowledge

Qualifications

• Bilingual in English and Spanish required or preferred.
• Customer service experience in a retail setting is a plus.
• Ability to provide product guidance and resolve issues professionally.

Responsibilities

• Engage customers in-store and by phone to assist with products and services.
• Provide expert product guidance on paints and coatings and process sales and returns.
• Resolve service issues and support store operations with merchandise, tinting, and inventory checks.

Skills

Bilingual (EN/ES)

Customer service

Retail environment

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.