Bilingual Customer Service Specialist

Sherwin Williams; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You’ll partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Fluent in English and Spanish for customer interactions.
• Experience in a retail or store environment preferred.
• Ability to process sales and returns accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in both languages.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Retail sales support

In-store engagement

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.