Bilingual Customer Service Specialist

Sherwin Williams; Onalaska (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Sherwin-Williams in Wisconsin is seeking a Bilingual Customer Service Specialist to support the Retail Customer Service & Support team. You will engage customers in-store and by phone, offering expert guidance on paints and coatings to help choose the right products.

You will process sales and returns, resolve service issues in English and Spanish, and collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in both English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.
• Build strong customer relationships while growing product knowledge in a culture that values diversity, innovation, collaboration, and career development.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.