Bilingual Customer Service Specialist

Sherwin Williams; College Park (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in College Park, MD. You will engage customers in-store and by phone, providing expert product guidance on paints and coatings and handling sales, returns, and service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing product

Qualifications

• Experience in customer service is preferred.
• Ability to communicate fluently in English and Spanish.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns, handle service issues.
• Assist store operations with merchandising, tinting, and inventory checks.

Skills

Bilingual (English/Spanish)

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.