Bilingual Customer Service Specialist

Sherwin Williams; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is hiring a Bilingual Customer Service Specialist in Wichita, KS. You will assist customers in-store and over the phone, offering expert guidance on paints and coatings, and handling sales and returns while resolving issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building lasting customer relationships and expanding product knowledge in a diverse, collaborative environment.

Qualifications

• Bilingual in English and Spanish with strong communication skills.

Responsibilities

• Engage customers in-store and by phone to resolve questions and issues.
• Provide expert product guidance on paints and coatings.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.