Bilingual Customer Service Specialist

Sherwin Williams; Williamsburg (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will assist customers in-store and by phone, providing expert guidance on paints and coatings and processing sales and returns with a focus on accuracy and courtesy.

Fluency in English and Spanish is required to resolve service issues and to partner with sales associates on store operations, tinting, inventory checks, and merchandising.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert guidance on paints and coatings.
• Process sales and returns accurately.
• Resolve service issues in English and Spanish.
• Partner with sales associates on store operations, tinting and inventory checks.
• Build strong customer relationships and grow product knowledge.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.