Bilingual Customer Service Specialist

Sherwin Williams; Springfield (OR); On-site; USD 38,000 - 50,000; Full time

Job summary

Sherwin-Williams in Oregon is seeking a Bilingual Customer Service Specialist to assist customers in-store and over the phone, offering expert guidance on paints and coatings and handling sales and returns.

The role emphasizes bilingual communication (English and Spanish), collaboration with sales associates to support store operations, tinting, and inventory checks, while building strong customer relationships and growing product knowledge.

Qualifications

• Demonstrated bilingual communication in English and Spanish.
• Excellent customer service and problem-solving abilities.
• Ability to handle sales processing and returns accurately.

Responsibilities

• Engage customers in-store and by phone with product guidance on paints and coatings.
• Process sales, returns, and service issues in both languages.
• Collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.