Bilingual Customer Service Specialist

Sherwin Williams; Jefferson (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in Georgia. In this role, you will assist customers in-store and by phone, provide product guidance on paints and coatings, and help resolve service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and expanding your product knowledge in a

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and customer service skills.
• Ability to process sales and returns.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and resolve service issues.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.
• Build strong customer relationships while growing product knowledge in a diverse, collaborative environment.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.