Bilingual Customer Service Specialist

Sherwin Williams; Eau Claire (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Sherwin-Williams in Eau Claire is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You’ll partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing product

Qualifications

• Handle in-store and phone customer interactions.
• Provide expert product guidance on paints and coatings.
• Process sales and returns accurately.
• Resolve service issues in English and Spanish.
• Collaborate with sales associates to support store operations.
• Build strong customer relationships and grow product knowledge.
• Support merchandising, tinting, and inventory checks.

Responsibilities

• Engage customers in-store and by phone to resolve inquiries.
• Guide customers on paints and coatings to aid purchase decisions.
• Process sales, returns, and exchanges with accuracy and courtesy.
• Assist in-store with merchandising and inventory checks as needed.

Skills

Bilingual EN/ES

Customer service

Sales support

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.