Bilingual Customer Service Specialist

Sherwin Williams; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will engage customers in-store and by phone, offering expert guidance on paints and coatings, processing sales and returns, and resolving service issues in both English and Spanish.

Collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and expanding product knowledge in a

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong customer-service orientation and communication skills.

Responsibilities

• Assist customers in-store and by phone.
• Provide expert product guidance on paints and coatings.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.