Bilingual Customer Service Specialist

Sherwin Williams; Lancaster (Lancaster County); On-site; USD 22,000 - 29,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing product knowledge in a culture that values diversity,

Qualifications

• Bilingual in English and Spanish.
• Experience in retail or customer service preferred.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.
• Build strong customer relationships while growing product knowledge in a culture that values diversity, innovation, collaboration, and career development.

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.