Bilingual Customer Service Specialist

Sherwin Williams; Northampton Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Customer service experience preferred.
• Friendly and professional communication.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in both English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

In-store assistance

Phone support

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.