Bilingual Customer Service Specialist

Sherwin Williams; Sioux Falls (SD); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams in Sioux Falls seeks a Bilingual Customer Service Specialist for its Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert guidance on paints and coatings, and handle sales, returns, and service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing product knowledge in a diverse,

Qualifications

• Fluency in English and Spanish required.
• Previous customer service experience preferred.
• Ability to process sales and returns with accuracy.

Responsibilities

• Assist customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues promptly and professionally.
• Collaborate with sales associates to support store operations.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.