Bilingual Customer Service Specialist

Sherwin Williams; Mantua Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will engage customers in-store and by phone, providing expert product guidance on paints and coatings, and processing sales and returns.

You will resolve service issues in both English and Spanish and partner with sales associates to support store operations. In this role, you’ll grow product knowledge in a culture that values diversity, innovation, collaboration, and

Qualifications

• Bilingual English/Spanish required.
• In-store and phone-based customer service experience preferred.
• Able to provide expert product guidance on paints and coatings.

Responsibilities

• Engage customers in-store and by phone; process sales and returns.
• Resolve service issues and ensure customer satisfaction.
• Collaborate with sales associates to support store operations, merchandising, tinting and inventory checks.

Skills

Bilingual

Customer Service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.