Bilingual Customer Service Specialist

Sherwin Williams; Ocean View (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual in English and Spanish to handle customer inquiries.
• Experience in retail customer service or similar roles.
• Ability to assist customers with product guidance and sales processes.

Responsibilities

• Engage customers in-store and by phone, providing courteous service.
• Offer expert product guidance on paints and coatings.
• Process sales and returns accurately and efficiently.
• Resolve service issues in both English and Spanish.
• Partner with sales associates to support store operations, merchandising, tinting and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Retail operations

Phone support

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.