Bilingual Customer Service Specialist

Sherwin Williams; Duluth (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, and process sales and returns in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, while building strong customer relationships and expanding product knowledge in a culture that values

Qualifications

• Bilingual fluency in English and Spanish.
• Experience delivering customer service.
• Comfort with processing sales and returns in-store.

Responsibilities

• Engage customers in-store and by phone.
• Provide product guidance on paints and coatings.
• Process sales and returns accurately.
• Resolve service issues promptly and professionally.

Skills

Bilingual English/Spanish

Customer service

In-store sales

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.