Bilingual Customer Service Specialist

Sherwin Williams; Johnston (RI); On-site; USD 34,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in Johnston, RI. In this role you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing

Qualifications

• Bilingual in English and Spanish required.
• Customer service experience preferred.

Responsibilities

• Assist customers in-store and by phone.
• Provide product guidance and handle sales/returns.
• Resolve service issues with bilingual communication.

Skills

Bilingual - English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.