Bilingual Customer Service Specialist

Sherwin Williams; Port Charlotte (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual English and Spanish required.
• Customer service experience preferred.
• Strong communication and product knowledge in paints and coatings.

Responsibilities

• Engage customers in-store and by phone to address inquiries.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and resolve service issues in English and Spanish.
• Collaborate with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.