Bilingual Customer Service Specialist

Sherwin Williams; Honesdale (Wayne County); On-site; USD 38,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for its Retail Customer Service & Support team. You will engage customers in-store and by phone, providing expert guidance on paints and coatings and processing sales, returns, and service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, while building strong customer relationships and expanding product knowledge in a diverse,

Qualifications

• Fluent in English and Spanish, both spoken and written.
• Excellent communication and customer service skills.
• Ability to work in a retail environment.

Responsibilities

• Assist customers in-store and over the phone.
• Provide product guidance on paints and coatings.
• Process sales and returns accurately.
• Resolve service issues in both languages.
• Collaborate with sales associates to support store operations.
• Support merchandising, tinting, and inventory checks.
• Build strong customer relationships and grow product knowledge.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.