Bilingual Customer Service Specialist

Sherwin Williams; Gettysburg (Adams County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Gettysburg, PA is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert product guidance on paints and coatings, and help process sales and returns.

You will resolve service issues in both English and Spanish, partner with sales associates to support store operations, merchandising, tinting, and inventory checks, and build strong customer relationships while growing

Qualifications

• Bilingual in English and Spanish.
• Experience in customer service preferred.
• In-store and phone engagement with customers.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues and questions.
• Collaborate with sales associates to support store operations.

Skills

Customer service

Bilingual

In-store support

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.