Bilingual Customer Service Specialist

Sherwin Williams; Colonial Heights (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to support our Retail Customer Service & Support team. You will engage customers in-store and by phone, offering expert guidance on paints and coatings, handling sales and returns, and resolving service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships in a diverse, innovative,

Qualifications

• Bilingual required English/Spanish to communicate with customers.
• Experience in retail customer service is preferred.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Engage customers in-store and by phone to deliver excellent service.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and resolve service issues.
• Collaborate with sales associates to support store operations, merchandising, tinting and inventory checks.

Skills

Bilingual (English/Spanish)

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.